Billing & Charge
Q: How is the Cybree Instance monthly usage calculated?
Cybree provides Pay as You Go service. All the resources are hourly priced with a monthly price cap, so your instance bill will never exceed its monthly price cap.
Regardless of the month, Cybree calculates the hourly price based on the monthly cap divided by 672 hours (or 4 weeks).
For example, for Instance XS 1C1G:
- The price per month is $5 USD/Month.
- The price per hour is $5 USD / 672 hours = $0.00744USD/Hour.
The usage depends on the number of hours the instance has been running over this month and is rounded up to the nearest hour.
|00:00:00 1st August, 2020 - 00:00:00 31st August, 2020
||31 days = 744 hours
||672 hours (capped)
|00:00:00 1st August, 2020 - 00:00:00 20th August, 2020
||20 days = 480 hours
||$5 * (480/672) = $3.571
|00:00:00 1st August, 2020 - 10:40:30 1st August, 2020
||10 hours and 40 minutes and 30 seconds
||$5 * (11/672) = $0.0818
Estimated usage can be viewed in billing page before monthly invoice.
Q: What is the Cybree billing cycle?
Cybree is billed monthly. We invoice on the first day of each calendar month for the previous month's usage and automatically charge on your credit within the next 24 hours. However, we reserve the right to charge the usage on the credit card before end of month. If the charge failed, we reserve the right to stop your service.
For first time registered user, we will put a small amount of pre-authorization on your credit card. This pre-authorization amount is not an actual charge, and will be released in a few days.
Q: How to pay for Cybree usage?
Credit card associated with your account will be charged automatically on the billing day.
Unfortunately, we currently do not accept other form of payment. But please let us know what other form of payment you would recommend us to add.
Q: What kind of credit card does Cybree support?
We support Visa Card, Master Card, American Express Card, and JCB Card.
Q: How do I change my credit card?
Please contact email@example.com if you would like to change or update your credit card information.
Q: When does Instance usage period starts and ends?
The instance usage period starts when you deploy the instance. And usage period ends when you delete the instance. Note that Shutting Down the Instance does not count as stopping the usage. The instance will still incur hourly cost until it is deleted.
Q: Does Instance still incur hourly charge when it is shut down?
Yes. The instance still incur usage when it is shut down, because it still retains all the data. The usage period ends only when the instance is deleted.
Q: Does the Instance renew automatically?
Yes. The instance will renew automatically providing the end of month credit card payment is successful.
Q: What is the refund policy?
As Cybree only charges per resource usage, there is no refund. However you may contact firstname.lastname@example.org if you have any questions about your monthly bill.
Q: I forget my password/My account is locked and unable to login. Please Help.
You can click on "Forget Password?" at the Log in page to reset your password. Or you can contact email@example.com for assistance
Q: How do I reset my password?
At the console, you can click on your account email to expand the selection, and click "Reset Password" to reset.
Q: How do I change my account email?
Please contact firstname.lastname@example.org with your current account email and we can help you with the transfer.
Q: How do I delete my account?
Please contact email@example.com with your current account email. We will make sure the account is properly deleted and you do not need to worry about any incurring new charges.
Instance & Firewall
Q: What does instance DDoS protection mean and how it works？
It means Cybree can protect you from a DDoS attack to the instance when the attack bandwidth is under the limitation (usually 1Gbps). If the attack bandwidth is higher than the limitation, your internet IP will be banned for 24 hours, to protect other Cybree users.
Q: What does instance transfer mean?
It means the monthly internet traffic limitation of this instance. If the usage traffic exceed the limitation, the bandwidth of your instance will be limited to 1 Mbps until next month.
Q: What is the cpu platform of Cybree instance?
In the same region, we provide same cpu type, which is either 2nd Intel Xeon (2.5 GHz) or AMD EPYC2 (2.9GHz).
Q: Is there any way to get a custom configuration?
We currently do not offer custom configuration. However, if the standard configuration can not satisfy your needs, please email us at firstname.lastname@example.org to tell us your business scenario, and we can work out a solution for you.